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· The purpose of this project was to determine the Impact of technical and functional service quality on the customer satisfaction and loyalty. Though conducting a survey number of results was collected, and the results belong to their view about different types of platform which they used for online meeting and academic blogger.com: Bayad Jamal Ali, Pakzad Fadel Saleh, Shwana Akoi, Aram Ahmed Abdulrahman, Awezan Shamal Muhamed, Hal among service quality and customer satisfaction. Service Quality Service quality is a complex construct, which has been the focus of a number of studies in the services marketing literature. Two schools of thought dominate this literature: the Nordic school of thought and the North American school of thought This study endeavors to discover the impact of service quality on customer satisfaction in the case banks in adama. Five dimensions in service quality (servqual) such as tangibility, reliability, responsiveness, empathy, and assurance (Parasuraman, Zeithaml, & Berry, ) are considered as the base for this study
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analysis has revealed that all the four service-quality elements are positively associated with customer satisfaction wi th a moderate correlation. Al l The purpose of this project was to determine the Impact of technical and functional service quality on the customer satisfaction and loyalty. Though conducting a among service quality and customer satisfaction. Service Quality Service quality is a complex construct, which has been the focus of a number of studies in the services marketing literature. Two schools of thought dominate this literature: the Nordic school of thought and the North American school of thought
These researchers argue that customer satisfaction moderate impact of service quality on behavioral intentions of customers. Based on the evidence contained in the literature, it can be inferred that service quality and customer satisfaction are two structures different and unique but highly related (Dabholkar et al.., ) The purpose of this project was to determine the Impact of technical and functional service quality on the customer satisfaction and loyalty. Though conducting a analysis has revealed that all the four service-quality elements are positively associated with customer satisfaction wi th a moderate correlation. Al l
These researchers argue that customer satisfaction moderate impact of service quality on behavioral intentions of customers. Based on the evidence contained in the literature, it can be inferred that service quality and customer satisfaction are two structures different and unique but highly related (Dabholkar et al.., ) among service quality and customer satisfaction. Service Quality Service quality is a complex construct, which has been the focus of a number of studies in the services marketing literature. Two schools of thought dominate this literature: the Nordic school of thought and the North American school of thought This factor is an indication that a customer determines the quality of service in the hotel industry. Also, the five-dimensional aspects of service quality (empathy, reliability, tangibles, responsiveness, and service assurance) impact service quality and customer satisfaction. This research empirically studied the connection between
among service quality and customer satisfaction. Service Quality Service quality is a complex construct, which has been the focus of a number of studies in the services marketing literature. Two schools of thought dominate this literature: the Nordic school of thought and the North American school of thought IJSRP, Volume 11, Issue 4, April Edition [ISSN ] A Study on the Impact of Service Quality on Customer Satisfaction (with Special Reference to ABC Hotel) R.P. Erandi Rajapaksha Abstract: Customer is the most imperative factor in any organization. It has proven that service quality leads consumer satisfaction by numerous researchers Contributions of the thesis: This thesis has that the most influential service shown quality dimension on customer satisfaction are responsiveness, empathy and assurance. This is in contrast to empathy, reliability and assurance as observed by Khan & Fashi (); Kaura, Datta & Vyas (); Naidoo (, );
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